Direct Van Lines Inc - Moving Company Reviews

 
Company Rate: 27 Reviews Add your review
 
Mover Reviews
01/02/2013 
 Rate:5/5
Far exceeded my expectations  
I never am the kind of person who writes reviews, but in this case I wanted to. When my boyfriend booked Direct Van Lines, I read some of the reviews and was a little concerned. But they far surpassed my expectations and were amazing. 

Posted by: James Negrin  
0 Comments
12/31/2012 
 Rate:4/5
Great Service  
We had our 1 bedroom apartment packed and moved. Great service- they arrived on time- were very efficient packing and careful moving with our stuff. And by far- they were the cheapest movers we could find ( not including the man w van types) 

Posted by: Kristy  
0 Comments
12/30/2012 
 Rate:5/5
Paid attention to small details.  

In my move I knew that I needed a very careful mover; why do I say that? Its because I was moving very expensive pieces that we very sentimental to me. I called DVL because I saw the positive reviews. I was moving some furniture from my house and some from a storage unit they made both stops free of change on pick up. I also specified what needed special wrapping before the pick up so the driver knew what to do additionally. My rep was very insightful and helped me through this relocation process. I probably drove them up a wall with how man...
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Posted by: Jackie  
0 Comments
12/28/2012 
 Rate:4/5
Very simple move  
I have moved locally many times since I graduated college but this was the first move across state lines. Where I was moving to was to TX to be closer to some of my friends and a new job opportunity. DVL thank you so much for making it so easy. 

Posted by: Anna Matthews  
0 Comments
12/27/2012 
 Rate:4/5
Few Items  
Minimum Load
when I started my research for moving companies I came across DVL. I wasnt moving much and I didnt know what to expect especially since I was moving to WA; 3000 miles away from my pick up. One company was quoting me over 2k I was quite sticker shocked when I spoke to my rep at DVL she explained that there is a minimum cost and my move would be around 1200 at most. I was quite pleased the pick up went smooth and now I have to say when I received my delivery yesterday I would recommend these guys to anyone who is moving across count...
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Posted by: Sunita  
0 Comments
12/26/2012 
 Rate:1/5
Thieves Thieves Thieves  
Thieves Thieves Thieves
Scammers Scammers
Stay away from Direct van lines as far as possible
Moving first assessed on 3700 but then I had to pay over 7000
This thieving company to bankruptcy should immediately
robbed us of our precious souvenirs stolen and destroyed our furniture
Now do not even receive their phones can only talk to the answer machine
but they never call back
they got the money and now seeyaa

also got other people`s stuff but my protest that someone is waiting for these things these people speaking a strong Russian a...
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Posted by: Konrad  
0 Comments

12/21/2012 
 Rate:5/5
Job Well Done  
Tanya,
I just wanted to drop a big thank you to you and the rest of the staff for the help putting together a very smooth pick-up in Webster, TX. I talked with a couple folks in addition to you, Khrystyna N, relocation manager and Ryan in dispatch they were both very helpful and best of all what all of you said would happen really happened. Your driver, L. Gil, was supper. Once I remembered to tell you that the elevator at the storage facility operated only between hrs 9:30 AM and 4:30 PM you, dispatch and the driver, rearranged her route t...
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Posted by: Steve  
0 Comments
11/28/2012 
 Rate:4/5
Stress Free  
I was moving some of my stuff from my parents home to my apartment in Austin - and while I was doing some research on which company to use Direct Van Lines came up and they had a very competitive price. My sales representative was very helpful my pick up was flawless but I have to say I had everything prepared and ready to go. When my belongings arrived they were a little scratched but nothing to die over. I would definitely use them again. 

Posted by: Abby Smith  
0 Comments
11/12/2012 
 Rate:1/5
These guys are AWFUL  
From the get-go, there was nothing about this experience that was remotely positive. They promised Friday pickup and showed up Sunday. They promised two week delivery, and showed up 5 weeks later. AND, after specifically telling them I could not accept deliver on October 6th, they showed up on the 7th and charged me a $200 late fee. Wow, that`s brass

Worst of all, though, one of my items was either lost or stolen. In part because of an oversight on my part, three items failed to get onto my inventory, Two were subsequently delivered an...
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Posted by: George Bullock  
0 Comments

09/02/2012 
 Rate:5/5
Loving our new place  
I am so happy to be in Arkansas waiting for my fiance. MHe is returning from his military service in Afghanistan and proposed by sending a key to the new house in a heart shaped box requesting I move He suggested Direct Van Lines because someone from his Unit recommended them and they did not disappoint. My stuff was moved swiftly and the men were very respectful. They even left a note to give to my husband thanking him for his commitment to the United States. I suggest this moving company to anyone with a limited budget who is seeking value. I...
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Posted by: Nicky  
0 Comments
08/27/2012 
 Rate:5/5
Respect and loyalty  
I am a loyal customer. If I find a company that deserves respect I make sure to give credit where credit is due. Direct Van lines have earned my respect. During this move my baby mother was as annoying as annoying can be. She would call their offices repeatedly to check that status of our stuff. She was calling so much that I could hear it in their voices over the phone that they were flustered sometimes when she would ask me to call. Not once, did they steer us wrong or disappoint. They were courteous, on time with all deliveries, and always r...
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Posted by: Damien Jones  
0 Comments
07/05/2012 
 Rate:4/5
Moving to the city  
Me and my husband moved from Michigan to Chicago. We`ve always loved the city but we wanted our children to grow up in the suburbs near my family. Now that are kids are all grown we sold our house for an apartment down on the Miracle Mile. My husband hired Direct Van Lines to do the move and they were just great. We had a few pieces that we didn`t add to our online quote and the movers barely upped to total. The delivery was on time, we got a call the night before and everything went smoothly. Nothing got lost or broken and we have no complaints 

Posted by: Joye Davis  
0 Comments
07/03/2012 
 Rate:4/5
Coast to Coast  
Was moving from Los Angeles to New York. This is my 3rd time going back and forth for work, but I just cant make a decision which coast I enjoy more. Ive used a moving company one of the times and the other time me and my boyfriend rented a uhaul. The uhual was a bit much for me,and the first moving company was terrible so I was hoping this would be the best experience yet. My colleague referred Direct Van Lines so I called just to get a quote at first. I spoke to Erik and he was very informative. He seemed like a good guy and I felt like...
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Posted by: Lynn Tejmorian  
0 Comments
07/02/2012 
 Rate:1/5
DO NOT USE. Total scam  
I used Direct Van Lines to move across country and right away things did not seem right. I got billed from another company called Proud American Movers who has terrible reviews and Better Business Bureau has rated them an F.

Next, upon arrival their contract was not the same that I was told on the phone. The contract they bring says you must pay cash upon delivery. Very sketchy.

When my items finally arrived both lamps were shattered, which I paid 30 extra dollars for them to bubble wrap. They lost 2 boxes and my metal trash can. When I c...
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Posted by: Chris  
18 Comments

06/29/2012 
 Rate:4/5
Moving in the summer  
I used Direct Van Lines for a move to Arizona. It was the first big move that I have ever had to plan and I was extremely stressed over this for months. My girlfriend pushed me to take initiative about 2 months before the move so I gave a call back to Direct Van Lines. The sales person that helped me seemed like he knew what he was talking about and he also gave me a good price for all my things so I booked with him. I was uneasy about the move until the movers came for pickup. They took the time to assemble and disassemble all of my furni...
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Posted by: Gerard Violette  
0 Comments
06/26/2012 
 Rate:5/5
Great Company  
I was very reluctant to trust movers with my belongings but my wife insisted on us flying and meeting our goods at our new home. The whole move was easy. My wife booked the job within a day of speaking with a few different companies. We chose Direct Van Lines because we felt they gave us the most at the most reasonable price. The pickup worked out, which we were worried about because we lived in a gated development and the delivery was even easier. We had stored our things for a few weeks and when it was time to move into our new home we j...
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Posted by: Michael Greir  
0 Comments
06/25/2012 
 Rate:5/5
Picking the best company  
I`ve moved several times in the past and unfortunately many things kept going wrong with each one. When I heard that I needed to relocate for my job I wanted to make sure that I found a reliable company. Direct Van Lines called me and I spoke with their rep Natale who was very helpful and reasonable. Up to the pickup I was able to reach her and ask her questions regarding the move. Very good company, much better move then my previous ones 

Posted by: Penny-Jane Lawless  
0 Comments
06/15/2012 
 Rate:4/5
West Coast Move  
Mark Temple
Direct Van Lines was great with my recent move to California. The movers handled my belongings with care and nothing turned up scratched or broken. The pickup went smoothly but the delivery took a day or two longer than expected. The sales team informed me that because it was a cross-country move there was a chance it would take longer so I wasn`t angry. Overall I would use this company again and also recommend them to others.
 

Posted by: Mark Temple  
0 Comments
06/13/2012 
 Rate:4/5
Good Move  
My mother is moving from her home in Louisiana to come live with me in Tennessee. I was worried that because she had such few items the move would be unnecessarily expensive. When I spoke to Lee at Direct Van Lines, I gave him a list of my mother`s inventory and he gave me a guaranteed price for a one bedroom with an additional discount for being a AAA member. His price was much more fair then other companies that I had spoken to so I booked with him. Lee was very nice and assured me the move would happen on time which it did. I would defi...
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Posted by: Cecilia Payne  
0 Comments
06/12/2012 
 Rate:5/5
Best of Texas  
I just moved to Irving TX. Yesterday was the drop off. I would like to thank Direct Van Lines for beautiful job. I relocated my 3 bedroom apartment after a friend of mine recommended the movers. I want to voice how satisfied I was with their service. Super customer service, friendly from start to finish. Excellent job on disassembling and reassembling furniture`s. They had all kinds of tools and equipment to do it well. The move was smooth and easy after all. If you are moving, call Direct Van Lines, they`re the best 

Posted by: Kimberly Sheppard  
0 Comments
06/12/2012 
 Rate:4/5
Large House Hold  
We`re a very large family, 6 in all, so you can imagine what a nightmare moving is We were also on a tight budget, but knew that renting our own truck wasn`t worth the money, or the headache. I put in the information online to get to know some moving companies and make a smart decision about who to use. I picked direct Van Lines. Because the moment we spoke to Sophia she really calmed us down and explained everything. On the day of the move they showed up on time and let me tell you, these guys handled my 12000 lbs house hold like they were not...
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Posted by: carly hopeties  
0 Comments
06/07/2012 
 Rate:4/5
Move to florida  
With the kids all out of the house we decided to enjoy our life; sell our large house in Chicago, and buy a smaller one in Florida for a quiet, early retirement. Of course at first we weren`t sure exactly what we would be taking, since we hadn`t bought a house yet, and didn`t know what would fit in it. Our representative Lee was very patient and pleasant when we called in every week to update the inventory, and took things off we had managed to sell. In the end we really downsized, and the price was decreased by a lot. The move itself went smoo...
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Posted by: Victoria Neamer  
0 Comments
06/05/2012 
 Rate:5/5
Move to florida  
With the kids all out of the house we decided to enjoy our life; sell our large house in Chicago, and buy a smaller one in Florida for a quiet, early retirement. Of course at first we weren`t sure exactly what we would be taking, since we hadn`t bought a house yet, and didn`t know what would fit in it. Our representative Lee was very patient when we called in every week to update the inventory, and took things off we had managed to sell. In the end we really downsized, and the price was decreased immensely. The move itself went smoothly as well...
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Posted by: Victoria Neamer  
0 Comments
06/05/2012 
 Rate:4/5
Easy Move  
The job was on budget as well as on time, with the estimate they provided. The three members of the crew were very courteous and professional, and paid special attention to some of the more fragile items. I need to do another move in short time and look forward to work with this company again, and highly recommend them to anyone who needs a mover. 

Posted by: Andreas Popusoi  
0 Comments
05/10/2012 
 Rate:5/5
Our best experience so far  
We have moved several times with different companies, and this was by far, the best move. Direct Van Lines driver kept us up-to-date on every step of the move. They changed delivery date for us because we had an emergency. They handled all of our belongings with such care, and they were the nicest, most professional people we have ever dealt with. We will probably be moving again, and I wish that we could use Direct Van Lines again. True professionals 

Posted by: Katrina Anderson  
0 Comments
05/09/2012 
 Rate:4/5
Nice and easy  
The Crew from Direct Van Lines arrived early and expertly and quickly wrapped and loaded my things onto the empty truck. The Crew was professional and efficient. All of my things arrived without damage. 

Posted by: Jake Gray  
0 Comments
03/06/2012 
 Rate:5/5
Thank you guys  
The move went great, thanks a bunch.. 

Posted by: andrew  
0 Comments
 
 
 
 

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